Table of contents

Article 1 Identity of the Seller

Oeyen en Winters GCV
Address: Gitschotellei 331, 2140 Borgerhout
Email address: info@oeyenenwinters.be
Phone number: +32(0)477575402
Company number: BE 0466 939 786
Bank account number: BE79001630951633

Article 2 Applicability and Conditions

1. Our general terms and conditions apply to all agreements with you as a customer. Certain conditions apply only to consumers (any natural person who acquires or uses marketed products or services exclusively for non-professional purposes). This will be clearly stated.

2. We deliver only in Belgium. If you provide a delivery address in another country, we may refuse your order.

3. To place an order, you must be at least 18 years old. If you are not 18, a parent or legal guardian must place the order. If we find that a minor has placed an order, we may still refuse this order.

4. You can always find our general terms and conditions on our website. Placing an order on the website constitutes explicit acceptance of our general terms and conditions of sale. You can always find these on our website.

If you order online, we will also provide you with a copy of these general terms and conditions in a format you can save or print, either with the order confirmation or at the latest upon delivery. We recommend that you always do this.

5. If, in addition to these general conditions, special conditions apply, the above also applies to the special conditions. If our general conditions conflict with those special conditions, you as a consumer may always rely on the most favorable text.

Article 3 Our Offer and Your Order

1. If an offer has a limited validity or is subject to certain conditions, we will explicitly state this in the offer.

2. We always describe as completely and accurately as possible what we sell and how the ordering process will proceed. The description is sufficiently detailed to allow you to make a proper assessment. If we use images, these are a truthful representation of the offered goods and/or services. Mistakes are human. If we have clearly made a mistake, we are not obliged to deliver anyway.

3. To purchase a product, add it to your shopping cart. Then fill in your contact, delivery, and billing details. Next, choose your delivery method: shipping to an address or pickup from the seller. At the final step, you will see an overview of your order, accept our general terms and confirm your payment by clicking the order button labeled: “proceed to checkout.”

Once you have completed these steps, your order is final.

4. Your order is complete and the agreement is final once we confirm your order by email and once we have received payment authorization from your card issuer. If your card issuer refuses to authorize your payment, we cannot be held responsible for delays in delivery and/or non-delivery. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4 Right of Withdrawal

1. If you purchase goods or services from us as a consumer, you have the right to decide within 14 days that you do not want to keep them. This 14-day period starts from delivery. You can return your order without paying a penalty and without giving any reason (you bear the return shipping costs).

2. You must return the goods within 14 days after informing us that you wish to withdraw. The cost of returning the goods is your responsibility.

3. You can return the goods by post.

4. We will refund the full purchase price within 14 days after receiving your returned order in good condition. The refund includes shipping costs unless you chose a delivery method other than our cheapest standard delivery.

The refund will be made using the same payment method you used.

5. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you wish to return the goods, you may only unpack or use them to the extent necessary to assess whether you want to keep them (as you would in a store). Returned goods may be tried on but not used. Returns must include all accessories, be in their original condition, and preferably in the original packaging, following our instructions.

If you go beyond what is necessary to assess the goods’ nature, and they are diminished in value as a result, we may apply a proportional reduction in value when refunding.

6. To exercise your right of withdrawal quickly and correctly, you can fill out the form below and send it to: Gitschotellei 331, 2140 Borgerhout (email: info@oeyenenwinters.be). We will confirm your withdrawal by email.

MODEL WITHDRAWAL FORM

Only fill in and return this form if you wish to withdraw from the agreement.

(*) Cross out what does not apply

– To [insert your trade name, address and, if applicable, your fax and email address]:

– I/We (*) hereby inform you that I/We (*) withdraw from our agreement regarding the sale

of the following goods/delivery of the following service (*) withdraw/withdraws (*)

– Ordered on (*)/Received on (*): ………………………………………………………………………………..

– Name(s) of consumer(s): …………………………………………………………………………………..

– Address of consumer(s): ……………………………………………………………………………………………….

– Signature of consumer(s) (only if this form is submitted on paper)

– Date: …………………………………………………………………………………………………………………….

Article 5 Price

1. During the period stated in our offer, our prices will not change, except for VAT rate changes.

2. Our prices include all taxes, VAT, duties, and services. There are no hidden charges.

3. We may decide to charge shipping costs in addition to the purchase price.

In that case, we will always inform you before you place your final order.

Article 6 Payment

1. We only accept payments via the payment modules on our website.

2. We only accept payment via Bancontact.

3. To ensure secure online payment and the safety of your personal data, we use Mollie.com – Secure Online Payments.

Article 7 Conformity and Warranty

1. We guarantee that our goods conform to your order and meet normal expectations considering the product’s specifications. We also guarantee that our goods comply with all laws existing at the time of your order.

Article 8 Delivery and Performance

1. All goods and services are delivered to the address you provided during ordering.

2. If items are in stock, delivery will be within a maximum of 14 business days. If not in stock, it will be approximately 21 business days.

We inform you of the delivery time in the order confirmation.

3. Deliveries are only made on business days during working hours.

4. Delivery is via Bpost.

5. If we cannot deliver on time, we will inform you before the delivery deadline. We will agree on a new delivery date. If we miss this second date, you may cancel the contract at no cost, and we will refund you within 30 days.

If we fail to notify you by the initial delivery deadline, you may cancel the contract immediately. We will refund you within 30 days.

6. Our shipments are at our risk. You do not need to worry about lost or damaged items during shipping. However, if you return goods because you don’t want to keep them (see article 4), you are responsible for the transport.

7. You must report visible defects as soon as possible and within 3 days of delivery, with photos of the packaging and damaged/non-compliant goods. Examples of visible defects are items damaged in transport, items not matching the delivery note, or not what you ordered.

8. We are not liable for any consequential damage due to late or non-delivery by our carrier. Our liability is limited to the value of the goods you can prove you did not receive.

Article 9 Force Majeure

1. In the event of force majeure, we are not obligated to fulfill our contractual obligations. We may either suspend obligations while the force majeure continues or dissolve the agreement without owing compensation.

2. Force majeure includes any situation beyond our will and control that prevents us from fulfilling our obligations. Examples include strikes, fires, technical failures, power or network outages, or website downtime, or delays from suppliers or third parties.

Article 10 Intellectual Property

1. Our website, logos, texts, photos, names, and communications are protected by intellectual property rights belonging to us or our suppliers or rights holders.

2. It is forbidden to use or modify these intellectual property rights. You may not copy or reproduce drawings, photos, names, texts, logos, color schemes, etc. without our prior written consent.

Article 11 Complaints and Disputes

1. We hope that all our customers are 100% satisfied. If you have complaints about our services, contact us at info@oeyenenwinters.be. We aim to handle your complaint within 14 days.

2. All agreements are governed exclusively by Belgian law. If international law applies, the interpretation of these terms will refer first to the Belgian Economic Law Code.

Only the competent Belgian courts have jurisdiction over disputes.

3. As a consumer, you can also resolve a dispute outside of court. You can contact the Consumer Mediation Service of the Federal Government: http://www.consumentenombudsdienst.be/nl

4. For cross-border disputes, you can use the EU Online Dispute Resolution platform: http://ec.europa.eu/odr

5. If we cannot resolve it via our personal complaint service (see article 11.1), you may contact Safeshops. If your complaint is accepted, Safeshops will mediate neutrally. Only complaints submitted through https://www.safeshops.be/nl/consumers-complaints/ will be handled.